1. Australian Consumer Law Rights (ACL)

Under the ACL, consumers are entitled to services that are:

• provided with due care and skill,

• fit for the intended purpose, and

• supplied within a reasonable time.

If we fail to meet these guarantees, you may be entitled to a remedy such as resupply or a refund.

However, the ACL does not require businesses to provide a refund if:

• you change your mind,

• you misread course requirements,

• you fail to attend,

• you provide incorrect or incomplete information,

• you are unable to complete the course for personal reasons, or

• you do not meet the medical or physical prerequisites.

This policy explains how CWD applies these rights in a diving-services context.

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2. Prerequisites & Student Responsibilities

All students must meet the following requirements before and during training:

• Minimum age: 12 years.

• Swimming ability: Able to swim 200m nonstop and tread water for 10 minutes.

• Medical fitness to dive, as outlined in our medical statement.

• Completion of all required PADI course paperwork via the PADI Portal.

Failure to meet these prerequisites is not considered a service defect and is not grounds for a refund.

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3. Medical Requirements & Non-Clearance

We strongly encourage reviewing our medical statement before booking.
If you answer “Yes” to any medical questions, you may require a Recreational Dive Medical from a GP.

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If you cannot obtain medical clearance before the course begins:

• You may request rescheduling in accordance with the standard transfer rules.

• Refunds may be limited to unissued eLearning fees only (see Section 4).

• Once the course has commenced, no refunds or credits are available for medical non-clearance.

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4. Refunds for Course Cancellations

Refund rules are based on your cancellation timeframe:

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4.1 Cancellations more than 14 days before course start

• You will be refunded course fees minus the cost of PADI eLearning materials already issued.

• eLearning codes are non-refundable and non-transferable.

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4.2 Cancellations within 14 days of course start

• The full cost of the course is forfeited.

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4.3 Cancellations after course commencement

• No refunds are provided under any circumstances.

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5. Course Transfers (Date / Student / Booking Changes)

PADI eLearning materials are assigned to individuals and are non-transferable.

Date changes are allowed:

• Free of charge more than 14 days before the course start date.

• $100 fee if requested within 14 days.

• $200 fee if requested within 7 days.

Student changes are not permitted once eLearning has been assigned.

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6. No-Shows, Late Arrival & Failure to Complete

You are responsible for attending all scheduled sessions (pool, theory, and ocean).

Refunds or credits will not be provided if you:

• fail to attend,

• arrive late and cannot participate,

• cannot complete eLearning on time,

• voluntarily withdraw,

• fail performance requirements, or

• exceed the course timeframe.

Additional training or remediation sessions may be offered at additional cost.

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7. Weather, Ocean Conditions & Operational Changes (CWD-Initiated Changes)

Safety is our highest priority. We may reschedule sessions due to:

• unsafe ocean conditions,

• equipment or facility issues,

• instructor availability, or

• other operational requirements.

Where CWD reschedules:

• You will be offered an alternative date at no additional cost.

• Refunds are only provided if a service cannot reasonably be supplied, as required under ACL.

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8. PADI Course Certification

PADI courses are performance-based.
You are paying for training, not the certification card.
Certification is earned by meeting required performance standards under instructor guidance.

Failure to meet performance requirements is not grounds for a refund.

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9. Remedies for Service Defects

If you believe a service was not delivered with due care, skill, or within a reasonable timeframe, please notify us as soon as possible. We will assess whether:

• the service can be re-supplied,

• additional training can be offered, or

• another ACL remedy applies.

Where eligible, refunds are processed to the original payment method.

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10. Requesting a Refund or Remedy

To lodge a request under this policy or the ACL, email us at:
info@coastalwaterdive.com.au

Please include:

• Name and contact details

• Course booked and date

• Description of issue

• Supporting documents (e.g., medical certificate)

We will respond within 7 business days.

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11. Contact Details

Coastal Water Dive
6 Mummery Crescent
East Bunbury WA 6230
Email: info@coastalwaterdive.com.au
Phone: 08 9721 7786